Refund policy

BRAINNFREEZE LLC Shipping Policy

Thank you for shopping with BRAINNFREEZE LLC! We strive to process and ship all orders promptly to ensure you receive your items as quickly as possible. Please review our shipping policy below:

Order Processing Time:

All orders will be processed and shipped within 2-3 business days from the date of purchase. Business days are Monday through Friday, excluding federal holidays.
All orders take 3-5 days to arrive once they have been shipped
If an item is marked as a "preorder," please refer to the specific timeframe stated on the product page. Preorder items will be shipped according to the estimated shipping date provided.

Order Finality:

Please note that all orders are final. We do not accept returns, exchanges, or cancellations once an order has been placed. Be sure to review your order carefully before completing your purchase.

Shipping Confirmation:

Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

Shipping Delays:

While we strive to meet our shipping timeframe, please note that unforeseen circumstances, such as carrier delays or high order volumes, may occasionally affect shipping times. We appreciate your patience and understanding.
If you have any questions or need further assistance, please contact our customer service team at support@brainnfreeze.com

Thank you for choosing BRAINNFREEZE!